Refund policy

RETURN AND REFUND POLICY

Last Updated: September 21, 2026

Thank you for shopping with Being Me.

This Return and Refund Policy explains when and how you may request a return, replacement, or refund for products purchased through beingme.co.in.

1. RETURN ELIGIBILITY

You may request a return if:

The product is damaged, defective, or incorrect.
The return request is made within 3 days of delivery.
The product is in a condition that allows us to reasonably verify the issue.
You provide the information and evidence reasonably required to assess the claim.

Returns are subject to verification and approval by Being Me.

2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from what you ordered, contact us within 3 days of delivery.

To help us investigate the issue, we may request:

Your order number.
Photographs of the product.
Photographs of the packaging and shipping label.
An unboxing video, where available.
A description of the issue.
Any other information reasonably required to verify the claim.

We strongly recommend recording an unboxing video when opening your package, particularly for products that may be damaged during transit.

After reviewing the claim, Being Me may, as appropriate:

Provide a replacement;
Provide a refund; or
Offer another appropriate resolution.

The remedy provided will depend on the nature of the issue, product availability, and applicable law.

3. RETURN REQUEST PERIOD

Return requests must generally be submitted within 3 days from the date of delivery.

Requests submitted after this period may not be accepted, except where required by applicable law.

To initiate a return or report a product issue, contact us at:

Email: beingmemerch26@gmail.com
Phone: +91 9870171923

Please include your order number and a clear description of the reason for your request.

4. NON-RETURNABLE PRODUCTS

Unless otherwise required by applicable law, products may not be eligible for return where:

The return request is made after the applicable return period.
The product has been used, altered, damaged, or handled improperly after delivery.
The issue is caused by misuse, negligence, or improper care by the customer.
The customer is unable to provide reasonably required information or evidence to verify the claim.
The product does not qualify for return under the applicable product or order conditions.

Nothing in this section limits any rights that cannot legally be excluded or restricted.

5. RETURN SHIPPING

Where a return is approved because the product was damaged, defective, or incorrectly supplied, Being Me will provide instructions regarding the return process.

Any return shipping arrangements or costs will be determined based on the circumstances of the approved return and applicable law.

Customers should not ship products back without first contacting Being Me and receiving return instructions.

6. EXCHANGES AND REPLACEMENTS

Where appropriate, Being Me may offer a replacement instead of a refund for a damaged, defective, or incorrectly supplied product.

Replacement availability depends on product availability.

If a suitable replacement is unavailable, Being Me may provide an appropriate alternative remedy, which may include a refund, subject to applicable law.

7. REFUNDS

If a refund is approved, the applicable refund amount will generally be processed after the return or claim has been reviewed and approved.

Refunds are generally expected to be completed within approximately 5–7 days, subject to payment provider, banking, and processing timelines.

The actual time for the refunded amount to appear in your account may vary depending on your payment method and financial institution.

8. LOST-IN-TRANSIT ORDERS

If an order is lost while in transit, Being Me may investigate the shipment with the relevant delivery partner.

A refund for a lost shipment will generally be processed once the shipment's status is officially confirmed as lost, subject to applicable refund procedures and law.

9. ORDER CANCELLATION

Customers may request cancellation before an order is dispatched, where cancellation is available.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return and refund process.

Cancellation does not affect any rights available to customers under applicable law.

10. REFUND METHOD

Where possible, refunds will be made using the original payment method.

For certain payment methods or circumstances, an alternative refund method may be used where appropriate and legally permitted.

For Cash on Delivery (COD) orders, Being Me may request appropriate bank or payment details where necessary to process an approved refund.

11. DELIVERY OF REPLACEMENT PRODUCTS

Where a replacement is approved, Being Me will provide the applicable replacement shipping information and estimated delivery timeline.

Replacement delivery times may vary depending on product availability, location, courier serviceability, and other logistical factors.

12. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate order and contact information.
Reporting eligible issues within the applicable timeframe.
Providing photographs, videos, order information, and other reasonable evidence when requested.
Following the return instructions provided by Being Me.
Packaging returned products appropriately where a return is approved.

Failure to follow the applicable return instructions may delay the resolution of a claim.

13. FRAUDULENT OR ABUSIVE CLAIMS

Being Me reserves the right to investigate return and refund requests and take appropriate action where it reasonably believes that a claim is fraudulent, misleading, or abusive, subject to applicable law.

14. RELATIONSHIP WITH TERMS OF SERVICE

This Return and Refund Policy should be read together with the Terms of Service, Shipping Policy, and other applicable policies published on beingme.co.in.

In the event of a conflict, applicable law will prevail.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.